Frequently Asked Questions

Here are some helpful answers to our most frequently asked questions

How much is freight?

We offer free freight for orders over $100, to the following METRO areas:

Brisbane | Sydney | Melbourne | Adelaide | Perth

For orders under $100, and for customers living outside of the above metro areas (eg: NT, TAS, Vic Regional, SA Regional, and WA Regional customers), there is a flat freight rate charge of $20

Before check out, a freight rate will display based on your postcode. This will be added to your order total.

How long does delivery take?

Depending on your location, goods usually take between 2-7days.

Please note that seasonality and peak holiday times can impact this.

Which couriers do you use?

We use StarTrack and AUS Post – please include your email and mobile details at checkout so you can receive tracking updates.

Do you courier to PO Boxes?

No we don't sorry. Instead, please provide a full address at checkout.

What if I'm not there when the courier delivers the package?

Ticking the box for "authority to leave" the goods requires a safe place to do so. If not, the goods won't be delivered and a card will be left explaining where to pick them up from.

Examples of properties that may not have a good place to leave the parcel include addresses with high foot traffic, apartments that aren’t accessible and locations with pets or no protection from the weather.

If your parcel is not collected from the carriers depot by their recommended timeframe, the parcel will be returned to us. If redelivery of goods is requested a redelivery fee will be charged.

How is my scooter/s packed?

Your scooter will come adequately packed for transit and in its very own labelled box.

I have a technical question, who should I ask?

If you have a specific question relating to one of our products you can always contact us directly or alternatively drop a question on our social media channels. We'll get back to you generally within 24 hours on business days.

You can also check out our Maintenance Tips here - there is lots of useful info on troubleshooting and videos explaining how to replace parts.

I have a warranty related enquiry, who should I contact?

In a warranty related situation your first point of contact should be the place of purchase. The store can pass on the details of the claim to us and we can advise of a suitable solution.

Alternatively, if you purchased from us directly, you can contact us here with your enquiry.

You can read more about our Warranty Process here and also find out what is covered under warranty.

What's your email address?

Sales Enquiries: retail_australia@maddgear.com

Warranty Enquiries: ausupport@maddgear.com