Shipping Policy

We offer free freight for orders over $100, to the following METRO areas: 

                    Brisbane  |  Sydney  |  Melbourne  |  Adelaide  |  Perth

For orders under $100, and for customers living outside of the above metro areas (eg: NT, TAS, Vic Regional, SA Regional, and WA Regional customers), there is a flat freight rate charge of $20.  We do not deliver to PO Boxes.

Before ‘check out’, a freight rate will display based on your postcode. This will be added to your order total.  

If an order is received on the any business day before 12pm AEST, then it is processed/dispatched same day. After 12pm - orders are processed the following business day. Depending on your location, goods usually take between 2-7days. Please note that seasonality and peak holiday times can impact this. 

Your scooter will come adequately packed for transit and in its very own labelled box.

We use StarTrack and AUS Post – we ask that you include your email and mobile details at checkout so you can receive tracking updates.  

If a customer is not home when the package arrives, by ticking the box for 'authority to leave' the goods will be left in a safe place if it's okay to do so.  If not, the goods won't be delivered and a card will be left explaining where to pick them up from.  Examples of properties that may not have a good place to leave the parcel include addresses with high foot traffic, apartments that aren't accessible and locations with pets or not protection from the weather.  

If your parcel is not collected from the carriers depot by their recommended timeframe, the parcel will be returned to us.  If redelivery of goods is requested a redelivery fee will be charged.

Please contact us at ausupport@maddgear.com if you wish for us to follow up on your delivery.