Warranty Policy and Procedure

We have a dedicated team who are available during business hours to offer support and assistance for customers and their scooters.

Whether it’s advice, tips or faulty parts – we are here to help!

Issues with our products are very rare, however if there is an issue with your Madd Gear product, or part of the scooter, within the warranty period*, you must make a claim in the first instance to the place where you purchased your scooter/product.

A  warranty  manufacturing defect  is if the item (or part of) is defective, the business will: repair or replace goods (or part of them, with the same or like part) resupply or fix the problem with advice and or service. If they item cannot be replaced, a refund for the product may be offered.

WHAT IS COVERED UNDER MADD GEAR MANUFACTURER'S WARRANTY?

Wear & Tear Explained: Madd Gear products are tough, durable and tested to withstand normal use but are not impervious to damage. Madd Gear scooter decks are extruded from 6061 Aluminium and then Heat Treated to strengthen the material further. This material is light and strong but is also softer than cement and stone often found in ledges at skate parks. Grinding the scooter deck along these surfaces will wear away the material and compromise the construction. This is not classed as a manufacturer’s defect and will not be covered under warranty.

All warranty claims are reviewed on a case by case basis and can only be processed if you retain your proof of purchase or receipt. If you would like to file a warranty claim, please contact the retailer where you purchased the product from or alternatively contact us here.

The Madd Gear Manufacturer’s warranty covers all manufacturing defects or faults but excludes misuse of the product, modifications to the product in any way including incorrect installation or damage caused by wear and tear.

Consumable parts are not covered under warranty including handlebar grips, bearings and grip tape which will wear over time during normal use. These consumable parts are covered if received in a defective state and a claim placed before the product used.

WARRANTY EXCLUSIONS and LIMITATIONS

Normal wear and tear or exposure to weather conditions over time - including but not limited to handlebar grips and bungs, grip tapes, wheels, brakes and bearings.
Accident, misuse, abuse, negligence, vandalism, alteration, modification or substitution.
Failure to ensure proper and regular maintenance of the scooter strictly in accordance with the Madd Gear instruction manual.
Non-observance of any warnings supplied by Madd Gear or detailed on or in the packaging of the scooter.

Madd Gear has the right to reject any warranty claim made by a Purchaser

if proof of purchase is not provided.
if it does not fall within the warranty period.
if the purchaser does not advise Madd Gear in writing within a reasonable timeframe to minimise further problems with the Scooter.

Please also note that if we have sold out of the product, or discontinued the product, that sometimes our super powers just can't fix everything.

THE PROCESS

In order to assess your warranty claim or fault in a timely manner, we will require the following information to be sent to ausupport@maddgear.com

Make/Model of the scooter purchased
Receipt of purchase
Customer contact details
A brief explanation of the fault.
Photos to assist with explaining the claim (we also accept short video uploads too!)

Once all the information has been received – our warranty team will endeavour to contact you within 24-48hrs (please allow longer if you are emailing outside business hours/public holidays or have not provided all the required documents to support your claim).

WARRANTY PERIODS*

SCOOTER DECK WARRANTY

SCOOTER DECKS: (6 Months from Date of Purchase).

Covered – Snapping or cracking of the deck or welds.

Not Covered – Damage caused by misuse and abuse. Scratches or fading of finishes. Modifications to any part of the deck or damage caused by a lack of maintenance as well as wear from grinding rough surfaces.

CHROMOLY BARS WARRANTY

CHROMOLY BARS: (90 Days from Date of Purchase).

Covered – Bending or breaking of the bars within the warranty period.

Not Covered – Bars that have been modified by cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

TITANIUM BARS WARRANTY

TITANIUM BARS: (90 Days from Date of Purchase).

Covered – Bending or breaking of the bars within the warranty period.

Not Covered – Bars that have been modified by cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

ALUMINUM BARS WARRANTY

ALUMINIUM BARS: (30 Days from Date of Purchase).

Covered – Cracks in welds and defects in finishes.

Not Covered – Bars with less than 2” of fork steer tube up inside them. Bars that are modified in anyway including cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

Disclaimer: If running SCS, an internal shim must be used to strengthen against impacts and material fatigue in line with the clamp. Aluminiun Bars are designed and manufactured using lightweight materials for riders who want the lightest setup possible and know how to ride smoothly. Impacts from dropping and losing control of the scooter will cause damage to the bars and this will not be covered under warranty.

SCOOTER FORK WARRANTY

FORKS: (90 Days from Date of Purchase).

Covered – Bending or breaking.

Not Covered – Stripped or bent axle bolts. Forks that have been modified in any way. Misuse or incorrectly setup compressions and headsets.

CLAMP WARRANTY

CLAMPS: (90 Days from Date of Purchase).

Covered – Breaking of clamp body.

Not Covered – Stripped or cross threaded bolts. Stripped bolt heads caused by incorrect size or damage tools. Scratches or damage to finishes.

WHEEL WARRANTY

WHEELS: (90 Days from Date of Purchase).

Covered – Dehubbing where the PU disengages with the wheel hub.

Not Covered – Chunking where pieces of polyurethane break away from the wheel caused by landing sideways or riding on rough surfaces. Flat spotting caused by braking too hard and skidding the rear wheel. Consumable wheel bearings unless defective at time of purchase.

BRAKES WARRANTY

BRAKES: (30 Days from Date of Purchase).

Covered – Snapping or cracking of the brake.

Not Covered – Wear due to excessive use. Hardware damaged by improper installation including cross threaded bolts.

SKATEBOARDS WARRANTY

SKATEBOARDS: (12 Months from Date of Purchase).

Not Covered -

Normal wear and tear in the form of:

– Tail or nose wear from dragging your Madd Gear Skateboard

– Damage due to impact on curbs or other objects

– Damage from extreme temperature changes, water, or moisture

– Warping as a result of exposure to heat, snow, rain, or immersion in water

– Edges chipping or cracks from impact to foreign objects

– Stress cracks in the surface plies that are not deemed to be defects and do not affect the structural integrity of your Madd Gear Skateboard

Breaks due to:

– User error in assembly of your Madd Gear Skateboard or components

– High impact tricks

– Any sort of intentional breakage

Other items:

– Physically modifying your skateboard (chopping, redrilling, etc.)

– Factory seconds

– Damage during shipping process (this responsibility lies with the carrier)

– Grip tape replacement or repair (though we are happy to point you in the right direction)

– Boards bought second hand

DRIFT TRIKE WARRANTY

DRIFT TRIKE: (12 Months from Date of Purchase).

Not Covered -

Normal wear and tear in the form of:

– Punctured tire tubes in front wheel.

– Worn tread on 16” front tire.

– Worn rear fat-tread wheels.

– Damage from extreme temperature, water, or moisture.

– Crank arm thread from incorrect installation of pedals.

– Worn brake cables or brake pads.

– Physically modifying your MG Drift Trike.

Breaks due to:

– User error in assembly of your Madd Gear Drift Trike or components including installation of front brake.

– High impacts from sliding into an object.

– Any sort of intentional breakage.

Covered -

– Manufacturing defects as deemed as such.