Frequently Asked Questions
GENERAL INFORMATION
What's your email address?
Sales Inquiries: retail_australia@maddgear.com
Warranty Inquiries: ausupport@maddgear.com
What are your operation hours?
10am - 4pm AEST Monday to Friday.
Are you on social media?
We sure are! Check us out on:
https://www.facebook.com/maddgear.com.au
https://www.instagram.com/maddgearaustralia
What methods of payment do you accept?
We accept credit/debit card
SHIPPING / TRACKING
How much is freight?
We offer free freight to the following Metro areas for orders over $100
- Brisbane, Sydney, Melbourne, Adelaide and Perth
There is a flat freight rate charge of $20 for our NT, Tas, Vic Regional, SA Regional, WA Regional customers or orders under $100.
Before ‘check out’, a freight rate will display based on your postcode. This will be added to your order total.
Which couriers do you use?
We use StarTrack – we ask that you include your emails and mobile details upon checkout so you can receive tracking updates.
What is the transit time?
Depending on your location, goods usually take between 2-7days. Please note that seasonality and peak holiday times can impact this.
Do you courier to PO Boxes?
No we don't sorry. Instead, please provide a full address at checkout.
What if i'm not there when the courier delivers the package?
Ticking the box for "authority to leave" the goods requires a safe place to do so. If not, the goods won't be delivered and a card will be left explaining where to pick them up from. Examples of properties that may not have a good place to leave the parcel include addresses with high foot traffic, apartments that aren’t accessible and locations with pets or no protection from the weather.
If your parcel is not collected from the carriers depot by their recommended timeframe, the parcel will be returned to us. If redelivery of goods is requested a redelivery fee will be charged.
How is my scooter/s packed?
Your scooter will come adequately packed for transit and in its very own labelled box.